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Iowa State Bank
Business
Online Banking Disclosures, Terms and Access
Agreement
Welcome to Iowa State Bank’s Business Online Banking!
Now you
can have a branch wherever there is an Internet connection.
Whether you are at home, the office, a hotel room or wherever you
travel, you can visit your Iowa State Bank (ISB) accounts.
All you
need is access to the Internet using either Internet Explorer or
Netscape Navigator (the latest versions are highly recommended for
your greatest security) and a 128-bit Secure Sockets Layer (SSL)
encryption protocol. If your browser is not using the latest
128-bit encryption, you will be prompted to upgrade before
accessing your accounts.
Services Offered
The following services
are currently available through ISB’s Online Banking:
Account
Balance Information
View any of your ISB Checking, Savings, Money
Market accounts, Certificates of Deposits, IRAs, Safe Deposit Box,
ATM, SHAZAMChek debit card, and Loans.
Transaction Inquiry
View specific
transactions for previous day, current day, previous statement or
current statement. You can also export your transaction history
for use with your own finance application such as Quicken or
Microsoft Money.
Transfer Funds
Transfer funds among certain of
your ISB accounts. Make a one-time transfer or set up a scheduled
transfer.
Loan Payments
Make loan payments and draws among certain
of your ISB loans. Make a one-time loan payment or set up a
scheduled loan payment.
Stop Payments
Placing Stop Payments on checks is simple and can be done
after regular banking business hours.
ACH Services
Instead of paying your employees with a check you can send
their payroll directly to their bank.
Account Questions
You may contact a
Customer Support Representative by phone at 515-288-0111 or toll
free at
888-824-0111 with any questions regarding your accounts.
Privacy and Confidentiality
Iowa State Bank is strongly committed
to protecting your security and confidentiality. To ensure the
privacy of your account information while you are online, you are
only able to access your account with high security browsers. You
must also provide both your account number and your password. If
no action is taken within 15 minutes, you will be automatically
logged off Internet Banking.
You are also assured that we will
guard your information from third parties except for the following
situations:
- When it is necessary to complete a transfer as
requested by you.
- In order to verify the existence and condition
of your account for a third party, such as a credit bureau or
merchant when you have authorized the disbursement of such
information.
- In order to comply with laws, government agency
rules or orders, court orders, subpoenas or other legal processes.
- In order to give information to any government agency or
official having legal authority to request such information.
- If
you give us written permission.
Virus Protection
You agree that
Iowa State Bank is not responsible for any electronic virus that
you may encounter using Internet Banking. Routinely scan your PC
and diskettes using any reliable virus protection product to
detect and remove any viruses found.
Electronic Messaging and
Notices
Customers should send us general inquiries concerning
maintenance and other issues via email. You should not use
regular e-mail to initiate any banking transactions or give out
personal identifying information. Email is not located on a
secured encrypted server and the information you enter can be
viewed by others. Sending electronic messages to us through
regular e-mail are also not protected by a high level of
encryption. Electronic mail will be used to send you notices,
disclosures and other information required under the Electronic
Funds Transfer Act and Regulation E of the Federal Reserve Board
of Governors. We may send this information to you by posting it on
our Web site or by e-mail. We may also send it to you by regular
postal mail in writing at the address shown in our records. If you
have given us an e-mail address or postal address, we are entitled
to rely on that address and assume that messages sent to that
address are received by you, until you give us notice in writing
or by e-mail that the address is no longer valid. You agree that
information we post to our website or send by e-mail or regular
postal mail will be deemed delivered at the time it is posted or
sent. Information you send to us is deemed delivered when we
receive and review it. If we send you a notice, disclosure or
other message electronically and you wish to print it and are
unable to do so, contact us at 515-288-0111 or send us an e-mail
and we will provide you with a paper copy.
New Services
From time
to time, Iowa State Bank plans to expand the services we offer our
Internet Banking customers. When such services become available,
we will update this agreement and notify you of the new service.
By using Internet Banking after the new services are available,
you agree to be bound by the terms contained in the revised
agreement.
Authorization To Charge Accounts
You are responsible
for all transfers you or your authorized representative make using
Internet Banking. You authorize us to debit your designated account(s)
for any transactions completed with Internet Banking. You agree
that we may comply with transfer instructions entered by any one
person using an authorized Access Code and Password, regardless of
the restrictions placed at the account level, i.e., two signatures
required or minor no withdrawal.
If you permit another person to use Online Banking or give
them your Access Code and Password, you are responsible for
transfers or advances that person makes from the deposit and loan
accounts linked to your online application even if that person
exceeds your authorization.
Availability
Funds must be available in the account from which you wish to
transfer funds on the date you enter the transaction.
Insufficient Funds to Complete Transfer
If your account does not have sufficient funds to complete a
transfer, the transfer will not be completed.
Restrictions on Transfers from Savings and Money Market
Accounts
Under Federal Reserve Board Regulation D, you may make an
unlimited number of deposits or transfers into a savings or money
market account; however, you may make no more than six transfers
or withdrawals out of such an account per calendar month (not
counting transactions made at ATMs, in-person transactions or
automatic transfers). Transfers made by telephone, personal
computer or funds automatically transferred from a savings or
money market account to another deposit account for overdraft
protection are counted toward the six total permitted monthly
transfers or withdrawals. If you exceed the restrictions more than
three times during a 12-month period, we will close the savings or
money market account and transfer the funds to a checking account.
Correcting or Canceling Your Transfer
You cannot cancel your transfer after it has been entered into
the Internet Banking System and the information transmitted to us.
You can correct information about a transfer before you send us
the information, and you can use Internet Banking to reverse a
transaction after it has been entered.
Documentation and Verification of Transfers
The date and amount
of transfers made through Internet Banking will be shown on the
Internet Banking screen and will also be shown on your printed
statements for the accounts from which and to which the transfer
is made.
Telephone Number for Notification of Unauthorized Use
If
you believe your Access Code and/or password have become known by
an unauthorized person, or that someone has transferred money
without your permission, call Iowa State Bank’s Customer Support
Department immediately at: 515-288-0111 or 888-824-0111.
Your
Liability for Unauthorized Use
You are responsible for keeping
your password and account information secret. If you allow others
to access your accounts, you are responsible for any transactions
they authorize from your accounts.
Tell us immediately if you
believe your Access I.D. or Password has become known to an
unauthorized person or if an unauthorized transaction has occurred
involving your account. Telephoning is the best way to keep your
possible losses to a minimum.
Also, if your statement shows electronic funds
transfers that you did not make or authorize, tell us at once. If
you do not tell us within 60 days after the statement was mailed
to you, you may not get back any money you lost after the 60 days
if we can prove that we could have stopped someone from taking the
money if you had told us in time. If a good reason (such as a long
trip or a hospital stay) kept you from telling us, we may extend
the time period.
Iowa State Bank’s Liability for Failure to Make
Transfers
If we do not make a transfer on time, or in the correct
amount according to your instructions, we will be liable for your
proximately caused damages. However, there are some exceptions. We
will not be liable, for instance, if:
- Through no fault of ours,
your account does not contain enough money to make the transfer.
- The transfer would exceed the balance in the deposit account
you use for overdraft protection, or the credit limit on your
overdraft checking line of credit, or the line has been closed.
- Your computer, the software, phone lines, or the bank’s computer
systems were not working properly or were temporarily unavailable,
and this problem should have been apparent to you when you
attempted the transfer.
- Circumstances beyond our control
prevented the transfer, despite reasonable precautions that we
have taken. Such circumstances include telecommunication outages,
postal strikes, fires, floods and other natural disasters.
- We
have placed a "hold" on funds in your account or remitted funds to
another party with your knowledge, pursuant to reasonable business
procedures, or in compliance with legal process such as a
garnishment, tax levy, court order, etc.
- We have received
incomplete or inaccurate information from you or a third party
involving the account or transfer.
- We have a reasonable basis
for believing that unauthorized use of your User Code, Password,
or Account has occurred or may be occurring; or
- You or we have
terminated your Online Banking Agreement or closed the account.
Errors Resolution
In case of errors or questions about your
electronic deposit transactions, call the Customer Support
Department at Iowa State Bank immediately at 1-515-288-0111, toll
free at 1-888-824-0111 or write to:
Iowa State Bank
Attention:
Customer Support Department
627 E. Locust
Des Moines, IA 50309
In
case of errors or questions about your electronic loan
transactions, call the Loan Administration Department at Iowa
State Bank immediately at 1-515-288-0111, toll free at
1-888-824-0111 or write to:
Iowa State Bank
Attention: Loan
Administration
627 E. Locust
Des Moines, IA 50309
If you think
your statement is wrong or if you need more information about an
electronic transaction listed on the statement, contact us as soon
as possible. We must hear from you no later than 60 days after we
sent the FIRST statement on which the problem or error appeared,
and you must:
- Tell us your name and account number;
- Describe the electronic transaction you are unsure about, and
explain why you believe an error has occurred or why you need more
information;
- Tell us the dollar amount of the suspected error.
If you tell us verbally, we may require that you send your
complaint or question in writing within ten business days. We may
require you to provide your complaint in the form of an affidavit.
We will tell you the results of our investigation within ten
business days and will correct any error promptly. If we need more
time, however, we may take up to 45 days to investigate your
complaint or question. If we decide to do this, we will
provisionally recredit your account within ten business days for
the amount you think is in error, so that you will have the use of
your money during the time it takes us to complete our
investigation. If we ask you to put your complaint or question in
writing and we do not receive it within ten days, we may not
provisionally recredit your account.
If you are a new customer, for electronic funds transfer
occurring during the first 30 days after the first deposit is made
to your account, the applicable time periods for action by us are
up to 20 business days (instead of ten) and 90 calendar days
(instead of 45).
If we determine that there is no error, we will send you an
explanation within three business days after we finish our
investigation. You may ask for copies of the documents that we
used in our investigation.
Fees
Iowa State Bank does not charge a
fee for setting up, maintaining or using our Internet Banking
service. It is provided to you free of charge and we will gladly
answer your questions or concerns.
Termination or Discontinuation
In the event you wish to discontinue using Iowa State Bank’s
Internet Banking, contact ISB in writing or send us an electronic
mail message. We may at any time terminate your Internet Banking
service. We will mail notice of termination to you at your address
as shown on Iowa State Bank’s records.
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